1. Information We Collect

We collect a variety of personal, health, and usage information to provide high-quality care and support, including:

a. Personal Identifiable Information (PII):

• Full name, date of birth, gender
  
  
  

• Mailing address, phone number, email
  
  
  

• Social Security Number (where necessary for service eligibility or verification)
  
  
  

b. Health Information (PHI) under HIPAA:

• Medical history, diagnoses, medications, treatment plans
  
  
  

• Health insurance information and waiver program enrollment
  
  
  

• Physician or provider records
  
  
  

• Emergency contacts and caregiver details
  
  
  

c. Payment and Financial Information:

• Billing addresses
  
  
  

• Medicaid/Medicare or private insurance details
  
  
  

• Payment history and authorizations
  
  
  

d. Digital & Website Information:

• IP address, browser type, access times
  
  
  

• Cookies and session data (used only for site optimization and service experience)
  
  
  

2. How We Use Your Information

We use your data to:

• Provide and coordinate care services
  
  
  

• Comply with legal and insurance requirements
  
  
  

• Communicate with clients, families, and authorized representatives
  
  
  

• Submit claims to Medicaid, Medicare, ODP, or insurance providers
  
  
  

• Improve service quality, conduct audits, and manage operations
  
  
  

• Respond to inquiries, complaints, or requests
  
  
  

• Meet government reporting and regulatory obligations
  
  
  

3. How We Share Information

We only share personal and health information as permitted or required by law. This includes:

a. With Your Authorization:

We may share your information with family members, caregivers, or outside providers only when you (or your legal representative) give us permission.

b. Without Authorization (As Required or Permitted by Law):

• With healthcare providers for continuity of care
  
  
  

• With insurance companies or waiver program administrators
  
  
  

• For public health and safety (e.g., in case of abuse or neglect reporting)
  
  
  

• With auditors, licensing bodies, or legal authorities under subpoena
  
  
  

• With our contracted service providers who are bound by confidentiality agreements
  
  
  

4. Your Rights

As a client or authorized representative, you have the following rights under HIPAA:

• Right to Access your health records and personal information
  
  
  

• Right to Amend incorrect or incomplete records
  
  
  

• Right to an Accounting of Disclosures made without your consent
  
  
  

• Right to Request Confidential Communications (e.g., preferred phone/email)
  
  
  

• Right to Restrict Certain Uses and Disclosures
  
  
  

• Right to File a Complaint without fear of retaliation
  
  
  

To exercise these rights, please contact us in writing using the contact details below.

5. Data Security

We implement physical, electronic, and administrative safeguards to protect your information, including:

• Secure, HIPAA-compliant electronic health records
  
  
  

• Encrypted data storage and access-controlled systems
  
  
  

• Regular staff training on data privacy and security
  
  
  

• Strict device management and secure disposal of physical records
  
  
  

• Signed confidentiality agreements from all employees and contractors
  
  
  

In the event of a data breach, you will be notified in accordance with HIPAA and Pennsylvania state law.

6. Website Privacy

Our website is designed for transparency and accessibility. While browsing our site:

• We may collect basic browser and usage data through cookies (non-identifying)
  
  
  

• We do not collect PHI through the website unless you voluntarily submit it via a secure contact form or application
  
  
  

• All form data is transmitted using SSL encryption
  
  
  

• We do not sell, rent, or share your website data for marketing purposes
  
  
  

If we integrate chat support, newsletter subscriptions, or contact forms, those tools will also adhere to this Privacy Policy.

7. Children’s Privacy

We do not knowingly collect or solicit personal data from children under 13 without verified parental or guardian consent. If you believe we’ve collected data from a child inappropriately, please contact us immediately.

8. Policy Updates

We may update this policy as laws or business practices change. When we do, we will update the “Effective Date” and post the revised version on our website. Major changes will be communicated directly to clients when applicable.

9. Contact Us

For any questions about this Privacy Policy or your rights under HIPAA and state law, please contact:

October Home Care

300 Community Dr. suite B2 Tobyhanna PA 18466]

Phone: 570-580-4747 

Email: OctoberHomeCarepa@gmail.com 

Privacy Officer: Daniel Ponomarenko

Your trust is everything to us.

We are committed to protecting your information—just as fiercely as we protect your dignity and care.